We collect the following types of information from you to provide you with the products and services you purchased and for the purposes described below. We may collect any or all of the information via both automated means such as communications profiles or cookies.
Personal Information: The personal information we collect depends on the type of service, support, or sales inquiry, and may include your name, address, telephone number, fax number and email address, dates of service provided, types of service provided, payment history, manner of payment, amount of payments, date of payments, domain name, credit card or other payment information. The financial information will only be used to bill you for the products and services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. If you contact us for support, we will keep an internal record of what support was given.
Supplementation of Information: In order to provide certain services to you, we may on occasion supplement the personally identifiable information you submit to us with information from third party sources (e.g., information from our strategic partners, service providers, or the United States Postal Service). We do this to enhance our ability to serve you, to tailor our products and services to you, and to offer you opportunities to purchase products or services that we believe may be of interest to you.
Within our Site and mobile applications we may use tracking technologies such as: CI codes (click tracking), ISC (source tracking), and ITC (item tracking codes, attached to purchases at an item level, used to determine where within the application a product was added). Our mobile applications automatically collect the device’s operating system, phone model, app version, and device ID, and customer number. We report this data back to our web services. These results are used to identify characteristics of major users so that we may optimize our applications and services for those user types.
Customer Surveys: We may periodically conduct customer surveys. Participation in our customer surveys is voluntary. However, we encourage our Users to participate in these surveys because they provide us with important information that helps us improve the types of services we offer and how we provide them to you. Your personal information, if provided, will remain confidential, even if a third party service provider on our behalf conducts the survey.
Contests: From time-to-time, we may provide you with the opportunity to participate in contests. If you choose to participate, we may request certain personally identifiable information from you. Participation in these contests is completely voluntary and you therefore have a choice whether or not to disclose the requested information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code and age level – note that you must be 18 or above to enter). We use this information to notify contest winners and award prizes, to monitor site traffic, and to personalize our Site.
We may use a third party service provider to conduct these surveys or contests. When we do, that company will be prohibited from using our users’ personally identifiable information for any other purpose.
Personal Information: The information we collect is used for billing and to provide service and support to our customers. We may study this information to determine our customers’ needs and to promote certain products and services or additional support. We may also generate non-identifying and aggregate profiles from information that our customers provide during registration (such as the total number of customers in a given category). This aggregated and non-identifying information may be used to promote advertisements or products that appear on our website and in connection with our services.
Log Files: We use IP addresses to analyze trends, administer our site and servers, track access, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. However, it is possible that personal information about a customer may be included in the log files due to the normal functions of IP addresses and Web browsing.
Customer Surveys: We may use the contact and other information provided to follow up with customers who respond to our customer surveys to help resolve issues internally or with our third party partners. For example, Hauls may contact customers based on their survey answers or to highlight additional services or certain changes we made in response to customer feedback.
Partners and Sponsors: Some of our products or services are offered or promoted to our customers in conjunction with a partner or sponsor, or another brand or company within our corporate family. We may share your information with these parties to offer the product or service or to facilitate your use of additional services included in your relationship with us. For example, one of our partners may provide services to you based on links that you access from social media interactions.
We may also disclose aggregate, anonymous data based on information collected from users to potential partners, reputable third parties and other companies or brands within our corporate family. We will only share your information with third parties that agree to maintain your information in confidence and to use it solely for purposes of providing the product or service as agreed to by Hauls.
Service Providers: We may transfer (or otherwise make available) your personal information to third parties that help us provide our services or provide services on our behalf. For example, we may use service providers to authorize and process payments, perform analyses, administer surveys, or run promotions. Your personal information may be maintained and processed by our third party service providers in the United States or in other jurisdictions. Our service providers are given only the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.
Online Advertisements: We do not share personally identifiable information about individual customers with advertisers. We may display online advertisements and we may share aggregated and non-identifying information about our customers that we collect through the registration process or through online surveys and promotions with certain advertisers. In some instances, we use this aggregated and non-identifying information to deliver tailored advertisements. For example, an advertiser may tell us the audience they want to reach (e.g., males between 25 and 55 years of age) and provide us with an advertisement tailored to the audience. Based upon the aggregated and non-identifying information we have collected, we may then display the advertisement to the intended audience.
Customer Surveys: We may share customer information obtained from customer surveys within Hauls and our corporate family, and with trusted third parties to develop or provide products and services that we believe would be of interest to our customers.
Hauls uses technical security measures to prevent the loss, misuse, alternation or unauthorized disclosure of information under our control. Hauls uses security measures including and not limited to: physical, electronic and managerial procedures to safeguard and secure the information we collect online. All sensitive information is collected on a secure server. When we ask customers or users to provide financial information (such as a credit card number) that data is protected using Secure Sockets Layer (“SSL”) technology.
Children’s Use of the Site
If you are under the age of 18 years old, you must get your parent’s permission to use this Site and prior to sharing personal information on the Site. Additionally, we have adopted the following privacy policies regarding children under the age of 13 (“Minors”): 1) We will not knowingly collect, use, or distribute to third parties personally identifiable information from Minors without prior verifiable parental consent. 2) We will not knowingly use any personally identifiable information submitted by a Minor for any reason unless parental consent is obtained. In the event that we learn that we have collected personally identifiable information from a Minor without verification of parental consent, we will delete that information as quickly as possible.
If you believe that we may have collected personally identifiable information from or about a Minor without parental consent, please contact us as described below in the Contact Us section of this policy.
Changes to this Policy